Key Facts
• Traditional health insurance card issuance ended in December 2024.
• My Number health insurance card usage among national public servants was 29.57% in April 2025.
• National average usage rate was slightly lower at 28.65%.
• Highest usage rate by ministry: Ministry of Internal Affairs and Communications (33.52%).
• Lowest usage rate by ministry: Ministry of Foreign Affairs (23.92%).
• Over 9,880 people deregistered from My Number health insurance cards since October 2024.
• Monthly deregistrations exceed 10,000, peaking at over 30,000 in December 2024.
• 90% of medical institutions reported issues after transitioning to My Number cards.
• Government aims to increase adoption but acknowledges current rates are unsatisfactory.
Summary
Despite the discontinuation of traditional health insurance cards in December 2024, the adoption of My Number health insurance cards remains sluggish. As of April 2025, only 29.57% of national public servants and their families use the card, slightly above the national average of 28.65%. The Ministry of Internal Affairs and Communications leads with a 33.52% usage rate, while the Ministry of Foreign Affairs lags at 23.92%. Concerns over system reliability persist, with 90% of medical institutions reporting issues. Additionally, over 9,880 individuals have deregistered since October 2024, with monthly deregistrations exceeding 10,000. The government continues to promote adoption but acknowledges the need for significant improvement.
