Key Facts
• On June 17, a system issue affected the ‘My Number Insurance Card’ functionality.
• The issue began before 10:00 AM and was resolved by 1:00 PM.
• Medical institutions faced difficulties verifying public health insurance qualifications.
• The issue was nationwide, caused by cloud service configuration changes.
• The Ministry of Health, Labor, and Welfare confirmed all systems are now functioning normally.
• Measures will be implemented to minimize future disruptions and ensure proper patient billing.
Summary
On June 17, a nationwide system issue disrupted the ‘My Number Insurance Card’ online verification system, making it difficult for medical institutions to confirm patients’ public health insurance qualifications. The problem, caused by cloud service configuration changes, began before 10:00 AM and was resolved by 1:00 PM. The Ministry of Health, Labor, and Welfare assured that all systems are now operational and pledged to implement measures to minimize future disruptions and ensure accurate patient billing.
