Key Facts
• May 24: Couple submits marriage form in Ayabe City, choosing wife’s surname.
• City staff mistakenly register new family record under husband’s surname.
• Two additional staff fail to notice the error during verification.
• May 29: Error discovered when local office queries Ayabe City for data.
• Correction process requires recording reasons and dates of amendments.
• Ayabe City apologizes; couple expresses dissatisfaction with the situation.
• City pledges to improve training, manuals, and checks to prevent recurrence.
Summary
A couple in Ayabe City, Kyoto Prefecture, encountered an administrative error when their new family record was mistakenly registered under the husband’s surname, despite their marriage form specifying the wife’s surname. The error, described as a “simple careless mistake,” went unnoticed by two additional staff during verification. The issue came to light on May 29 when another local office queried Ayabe City for data. The correction process, which requires documenting reasons and dates, has left the couple dissatisfied. Ayabe City has apologized and committed to enhanced training, updated manuals, and stricter checks to prevent future errors.
