Key Facts
• May 24: Couple submits marriage form in Ayabe City, choosing wife’s surname.
• City staff mistakenly register new family record under husband’s surname.
• Two additional staff fail to notice the error during verification.
• May 29: Error discovered when couple visits local office for procedures.
• Correction process requires recording reasons and dates of amendments.
• Ayabe City apologizes; couple expresses dissatisfaction with the situation.
• City pledges to improve training, manuals, and checks to prevent recurrence.
Summary
Ayabe City officials mistakenly registered a couple’s new family record under the husband’s surname, despite the marriage form specifying the wife’s surname. The error, described as a “simple careless mistake,” went unnoticed by two additional staff during verification. The issue was identified on May 29 when the couple visited their local office for administrative procedures. The correction process, which requires documenting reasons and dates, has left the couple dissatisfied. Ayabe City has apologized and committed to enhancing staff training, revising manuals, and strengthening verification processes to prevent similar incidents in the future.
