Key Facts
• Japanet Communications expands call center operations with a new base in Sapporo.
• The Sapporo center is located at “The Link Sapporo,” 3 minutes from JR Sapporo Station.
• The office occupies a spacious 322-tsubo (approx. 10,650 sq. ft.) single floor.
• Approximately 200 employees, including full-time and part-time staff, will be hired.
• Benefits include a 2-day workweek, no-overtime days, and up to 16 days of refresh leave.
• All employees receive lunch subsidies up to 5 times per month.
• Japanet employs over 2,000 communicators, maintaining a 96% call response rate.
• The national average call response rate is around 90%, according to industry surveys.
• Japanet handles 8.66 million calls annually, including 1.26 million from its travel booking subsidiary.
• The new center enhances disaster preparedness and ensures operational continuity.
• Japanet now operates 13 call center locations across Japan.
Summary
Japanet Communications, a subsidiary of Japanet Group, has opened a new call center in Sapporo to enhance its business continuity planning (BCP) measures. Strategically located near JR Sapporo Station, the center spans 322 tsubo and will create approximately 200 jobs. Employees will benefit from robust welfare programs, including a 2-day workweek, no-overtime days, and lunch subsidies. Japanet, which handles 8.66 million calls annually, aims to strengthen its disaster preparedness and maintain high service standards. This expansion brings the company’s total call center locations to 13, supporting its e-commerce and travel booking operations.
