Key Facts
• Oricon ME conducted a customer satisfaction survey for NISA securities companies and banks.
• Survey period: March 13 to April 4, 2025, with 3,976 respondents aged 18–74.
• Rakuten Securities ranked 1st with 70.1 points, maintaining its top position for two consecutive years.
• Rakuten Securities excelled in “Ease of Use,” “Point Accumulation,” and “Information Provision.”
• Rakuten scored 73.5 points in “Ease of Use,” leading categories like “Beginner Investors” and “Smartphone Apps.”
• SBI Securities ranked 2nd with 69.9 points, leading in “Product Variety” for two consecutive years.
• Matsui Securities ranked 3rd with 69.5 points, excelling in “Support System” and “System Security.”
• Mitsubishi UFJ Bank topped the NISA bank rankings with 66.2 points, excelling in “Ease of Use.”
• Surveys for NISA banks included 3,186 respondents aged 18–74.
• Mitsubishi UFJ Bank led in categories like “50s Age Group” and “Smartphone Apps.”
Summary
Oricon ME’s 2025 survey revealed Rakuten Securities as the top-rated NISA securities company for the second year, scoring 70.1 points. It excelled in “Ease of Use” and “Point Accumulation,” with high marks in categories like “Beginner Investors” and “Smartphone Apps.” SBI Securities followed in 2nd place with 69.9 points, leading in “Product Variety,” while Matsui Securities ranked 3rd, excelling in “Support System.” Among banks, Mitsubishi UFJ Bank ranked 1st with 66.2 points, excelling in “Ease of Use” and leading in categories like “50s Age Group” and “Smartphone Apps.” The surveys, conducted in March and April 2025, included nearly 7,200 respondents aged 18–74.
