Key Facts
• Oricon ME conducted a survey on online bank satisfaction in January 2025.
• “au Jibun Bank” and “Sony Bank” tied for first place with 71.8 points.
• “au Jibun Bank” ranked first in four categories, including campaigns and fees.
• “Sony Bank” achieved first place in six categories, including usability and support.
• “SBI Sumishin Net Bank” ranked third with 71.6 points.
• “SBI Shinsei Bank” topped the internet banking category with 72.0 points.
• “Sony Bank” led the foreign currency deposit category for the sixth consecutive year.
• Surveys included 2,107 respondents for online banks, 6,171 for internet banking, and 4,636 for foreign currency deposits.
• Key evaluation criteria included fees, usability, campaigns, and support systems.
Summary
A recent survey by Oricon ME revealed the top-ranking online banks in Japan for customer satisfaction. “au Jibun Bank” and “Sony Bank” tied for first place with 71.8 points, excelling in categories such as campaigns, usability, and support. “SBI Sumishin Net Bank” followed closely in third place with 71.6 points. In the internet banking category, “SBI Shinsei Bank” secured the top spot with 72.0 points, while “Sony Bank” dominated the foreign currency deposit category for the sixth consecutive year. The survey, conducted in January 2025, evaluated factors like fees, usability, and customer support, with thousands of respondents providing insights into their banking experiences.
