Key Facts
• On August 24, a customer at a Kyoto ramen shop found a cockroach in her dish.
• The incident occurred at the Shin-Kyogoku Sanjo branch of the ramen chain Tenkaippin.
• The cockroach, approximately 1 cm in size, was discovered in the ‘Kotteri Ramen.’
• The restaurant’s operator announced the issue on September 8, 2025.
• The branch was temporarily closed for pest control by a professional service.
• Investigations suggest the cockroach may have entered during food preparation.
• The company reviewed hygiene protocols under health department guidance.
• All branches were instructed to strengthen hygiene measures and prevent recurrence.
• The company issued a public apology to affected customers and stakeholders.
• Enhanced employee training and stricter hygiene management were promised.
Summary
A cockroach was found in a dish served at the Shin-Kyogoku Sanjo branch of Tenkaippin, a popular ramen chain in Kyoto, on August 24, 2025. The company confirmed the incident on September 8, stating the cockroach likely entered during food preparation. The branch was temporarily closed for pest control, and hygiene protocols were reviewed under health department supervision. All branches were instructed to strengthen hygiene measures, and the company issued a public apology, pledging to improve hygiene management and employee training to prevent future incidents.
