Key Facts
• On September 1, Hokota City Hall implemented a subtitle display system.
• Part of the city’s Digital Transformation (DX) initiative to improve communication.
• The system supports over 130 languages for real-time translation.
• Foreign visitors previously faced 2–3 hour communication delays.
• Hearing-impaired individuals relied on written communication, causing significant burden.
• The system, “Kotopat,” displays real-time subtitles on a transparent panel.
• Three units installed in the Child and Family Division, Social Welfare Division, and main building.
• Developed by Kyocera Document Solutions Japan, based in Osaka.
• The system ensures face-to-face communication without disruption.
• Aim: Equal administrative services for non-Japanese speakers and hearing-impaired individuals.
Summary
Hokota City Hall in Ibaraki Prefecture introduced a subtitle display system on September 1 as part of its Digital Transformation (DX) initiative. The system, “Kotopat,” developed by Kyocera Document Solutions Japan, supports over 130 languages and provides real-time subtitles on a transparent panel. This innovation addresses past challenges, such as prolonged communication with foreign visitors and burdensome written exchanges with hearing-impaired individuals. Three units have been installed across key departments to ensure seamless, face-to-face communication. The city aims to provide equal administrative services to all residents, regardless of language or hearing ability.
