Key Facts
• October 22, Nestlé Japan paused online orders on its e-commerce site.
• Askul subsidiary, handling Nestlé’s logistics, faced ransomware-induced system failure.
• Orders placed by October 21 are expected to face shipping delays.
• Amazon sales of Nestlé products remain unaffected.
• Askul announced the ransomware attack on October 19, halting order and shipment operations.
• Other companies like Ryohin Keikaku and Loft also suspended online sales due to Askul’s disruption.
Summary
Nestlé Japan temporarily suspended online orders on October 22 due to a system failure at Askul’s subsidiary, which manages its logistics. The disruption, caused by a ransomware attack announced by Askul on October 19, has delayed shipments, including orders placed by October 21. Despite this, Nestlé products remain available on Amazon. The cyberattack has also impacted other companies relying on Askul’s logistics, such as Ryohin Keikaku and Loft, leading to widespread suspension of online sales. Nestlé is working to restore operations promptly.
